Shipping policy

Wholehearted Crystal Creations ships from Regina, Saskatchewan. All prices and shipping charges are in Canadian dollars (CAD).

Processing time

Orders are packed and dispatched within 2–3 business days of payment. During large sales and high-volume periods this may take longer, and we will note it on the site when that is the case.

Made-to-order items require a minimum of 5 to 10 business days to produce before they ship. Items that are made to order say so in the product description.

Processing time is separate from transit time. Business days are Monday to Friday, excluding statutory holidays in Saskatchewan.

Shipping rates and carriers

We ship with Canada Post. Shipping is calculated at checkout based on the weight of your order and your delivery address, and the rates shown are the carrier's live rates at the time you check out.

Free shipping within Canada

Orders shipping to a Canadian address qualify for free shipping when the order subtotal is $75 CAD or more, before taxes and shipping. The discount is applied automatically at checkout — no code is needed.

Free shipping cannot be combined with discount codes or other promotions. If you apply a discount code to your order, the code is used instead of free shipping and standard shipping rates apply.

Free shipping is available on orders delivered within Canada only. It is not available on international orders.

Local pickup in Regina

Local pickup is available at no charge from our Harbour Landing location in Regina. Pickup orders are generally ready within 2 to 4 business days. We will contact you when your order is ready, and you arrange a pickup time with us directly.

Paid merchandise awaiting pickup is held for 60 days. After 60 days, uncollected items are returned to inventory.

International shipping

We ship worldwide. International shipping is calculated at checkout using Canada Post's international rates for your destination.

Customs duties, import taxes, brokerage fees and any other charges levied by the destination country are not included in the price you pay us and are the responsibility of the customer. These charges are set by your own country's customs authority; we have no control over them and cannot estimate them for you. Canadian orders are not subject to customs or duty.

International transit times vary by destination and by customs processing, and are outside our control.

Delivery addresses

Please check your shipping address carefully before completing your order. We ship to the address entered at checkout. If you notice an error, contact us right away at laurie@wholeheartedcrystalcreations.ca — if your order has not yet been dispatched we will correct it. Once a parcel has been handed to Canada Post we cannot redirect it, and a parcel returned to us because of an incorrect or incomplete address will need to be reshipped at the customer's cost.

Tracking, delays, and lost or damaged parcels

You will receive tracking information by email once your order ships. Please keep it — it is the fastest way to locate a parcel.

Once a parcel is in Canada Post's hands, delivery timelines are determined by the carrier. We are not able to guarantee delivery dates, and we are not responsible for delays caused by the carrier, by weather, or by customs.

If your parcel is delayed, appears lost, or arrives damaged, contact us at laurie@wholeheartedcrystalcreations.ca as soon as possible and keep all packaging. We will open a trace or damage claim with Canada Post on your behalf and work with you to resolve it. Claims are subject to the carrier's investigation and timelines. For damaged items, please send photographs of the item and the packaging as received.