Refund policy

ALL SALES ARE FINAL with the exception of defective products. Please contact us regarding questions or if you require assistance.

Defective items

If an item arrives defective or damaged, email us at laurie@wholeheartedcrystalcreations.ca within 14 days of the date you received it (delivery date, or pickup date for local pickup orders). Please include your order number and clear photographs of the item and the packaging.

Once we confirm the item is defective, we will offer you a refund to your original payment method or a replacement, whichever you prefer. Return shipping for defective items is free: we will cover the cost, and we will tell you how to send the item back before you ship it.

Because crystals are natural stones, variations in colour, pattern, inclusions and small natural marks are normal and are not considered defects. Exchanges are not accepted for items that are not defective, and returns are not accepted after the 14-day window.

Pickup orders

All paid merchandise awaiting pick up will be held for 60 days. If customer has not picked up or made arrangements with the Wholehearted team in that timeframe, merchandise will be filed back into our inventory.

Thank you for your support!

—Wholehearted team